Frequently Asked Questions

When will my payment be reflected on my account?
Your payment will show up on your account within 48 hours of your online payment Monday –Thursday. Payments made Friday-Sunday will be reflected on the following Monday.

How do I change my personal information online?
Check the “Update Information” box in the Guarantor section on the payment screen. Your updates will be reflected in future billings.

Can I pay my Physician bill using this system?
Yes, if your doctor is a member of the Willis-Knighton Physician Network you can pay your bill online. Right now, online bill pay is only available in certain clinics. Please note that not all physicians practicing out of Willis-Knighton buildings are members of the Willis-Knighton Physician Network.